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Hi I updated theme using Filezilla and everything seem to go ok but in my listing archive pages the product background images don't appear, image galleries don't appear, Google map and submit a review section don't appear on any pages.
Update on this: Further to my comment below regarding updating the theme, I can get everything apart from the review section to appear (image gallery, background image, google map and enquiry form) but only if I select NO in Elated Options > Listing for
Enable Listing Item Comments > NO
If I select yes on the above option the image gallery, background image, google map and enquiry form all disappear on the listing archive page.
When I look at search-and-go > framework > modules > listings > templates > parts > comments . The code is extremely short (assuming the 'comments' corresponds to the 'leave a review' section on the listing archive page.)
And then you need to paste that key in Theme Options > General > Google maps api key field. Please note that Google maps no longer free, and you can take a look at this article about it here >> https://cloud.google.com/maps-platform/pricing/ But you can get monthly US$ 200 free credit.
If the problem still persists after that, please provide me with your wp-admin credentials so I can take a closer look.
In order to make sure we understand what the issue is, please provide these: (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi I updated theme using Filezilla and everything seem to go ok but in my listing archive pages the product background images don't appear, image galleries don't appear, Google map and submit a review section don't appear on any pages.
Update on this: Further to my comment below regarding updating the theme, I can get everything apart from the review section to appear (image gallery, background image, google map and enquiry form) but only if I select NO in Elated Options > Listing for
Enable Listing Item Comments > NOIf I select yes on the above option the image gallery, background image, google map and enquiry form all disappear on the listing archive page.
When I look at search-and-go > framework > modules > listings > templates > parts > comments . The code is extremely short (assuming the 'comments' corresponds to the 'leave a review' section on the listing archive page.)
Hello,
It is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install / activate it. Then re-install all required plugins.
I've noticed that you've installed a new version of Elated Core plugin, but you didn't remove previous version.
Also, note that you need to add valid Google maps API in Theme Options → General.
You need to create your google API key by following the instructions here: https://developers.google.com/maps/documentation/javascript/get-api-key
and https://www.iaspcentral.com/Home/blog/Google-Maps-changes-and-charges.aspx
And then you need to paste that key in Theme Options > General > Google maps api key field.
Please note that Google maps no longer free, and you can take a look at this article about it here >> https://cloud.google.com/maps-platform/pricing/ But you can get monthly US$ 200 free credit.
If the problem still persists after that, please provide me with your wp-admin credentials so I can take a closer look.
In order to make sure we understand what the issue is, please provide these:
(a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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