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  Public Ticket #1955958
Core Pluging causing HTTP 500 Error
Closed

Comments

  • Patrick started the conversation

    The Core Plugin Causes the whole website (including wp-admin) to crash. Please update it with this issue fixed. I also tried installing als plugins manually the issure remains. The plugin it self seems to be fault.

  •  1,845
    Elated replied

    Hello there,

    In latest update we change some framework theme files and moved widgets and shortcodes  to Core plugin.

    You need to delete old version of our core plugin and when you install latest version of theme you will have a note to install new version of core plugin.

    Then everything should be fine.

    Kind regards, 
    Ash


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