Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1957112
Update theme
Closed

Comments

  • biomechanical started the conversation
    April 1, 2019 at 2:56pm

    Hello Elated-Theme,


    Is there a solution to update the theme throught the theme management in the wordpress admin panel?

    Or do I have to download the Zip file and transfer the new theme via FTP?

    Thanks in advance


    regards


    Ced

  •  1,845
    Elated replied
    April 4, 2019 at 3:12pm

    Hi Ced,

    Thank you for writing in,

    As for your issue, there is an alternate way for updating the theme in the admin panel.

    In order to do that you'll need to install Envato Market WordPress Plugin and use envato token.

    More about that you can find on this link: https://envato.com/market-plugin/

    I hope this helps, if you need any further assistance feel free to write in.

    Best regards,

    George

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • biomechanical replied
    April 5, 2019 at 11:09am

    Hi George,


    Thanks for your fast answer.

    I tried the update through the Envato plugin but the update failed error message was: folder i destination already exists.

    Please find in attachement a printscreen.

    Any ideas how to update the theme or correct the error below..?

    Thanks in advance for your help


    regards,


    CeD

  • biomechanical replied
    April 9, 2019 at 7:45pm

    Hi Georges,

    Any up concerning this issue ?

    Thanks for your help


    Regards


    CeD

  •   Elated replied privately