Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately in order for me to provide you with precise instructions on how to fix the issue I will need to log into your admin panel and investigate what the issue is exactly.
However you could try to set the menu to be divided by navigating to Elated Options > Header > Choose Header Type > Divided and then navigate to Appearance > Menus > Manage Locations > select Left Menu and Right Menu accordingly. (see image below)
Make sure that these menus are not too long so that they will be able to fit within their respective divided areas of the menu.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Please go to Theme Options → Header and then check all these options →
Also check Header page settings within that page →
Just go to alter some desired page and then navigate to Elated Header page settings like we did here (screenshot above).
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
Just bought your theme but I have an issue with the header type.
I would like a centered logo IN the menu but it does't work.
Please could you help me to understand where is my error
And now, I have that, my menu appeared just when I scroll down
Hello there,
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thx you for your return, but I work in local only for the moment. (I use Flywheel)
Hello again,
Unfortunately in order for me to provide you with precise instructions on how to fix the issue I will need to log into your admin panel and investigate what the issue is exactly.
However you could try to set the menu to be divided by navigating to Elated Options > Header > Choose Header Type > Divided and then navigate to Appearance > Menus > Manage Locations > select Left Menu and Right Menu accordingly. (see image below)
Make sure that these menus are not too long so that they will be able to fit within their respective divided areas of the menu.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It's Okay with this solution, but when I scroll the menu is blank, I can only see the logo.
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Please go to Theme Options → Header and then check all these options →
Also check Header page settings within that page →
Just go to alter some desired page and then navigate to Elated Header page settings like we did here (screenshot above).
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.