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  Public Ticket #1967499
Masonry Media Grid gallery controls problem
Closed

Comments

  • Sonyaandreeva started the conversation

    Hello,

    I use Masonry Media Grid to make a simple gallery page but there is a problem with controls when you click on an image. The icons are not in the right places, also there is no top and right borders - please see the attached screenshot.

  •  1,845
    Elated replied

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

    It seems that you do not have the latest version of the theme and plugins. You can update our theme (version 1.5.2) by performing the following steps:

    Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)
    2. Extract it and locate superfood.zip
    3. Extract superfood.zip and locate superfood folder
    4. Copy/Replace the content of superfood folder to /wp-content/themes/superfood folder of your web site.

    Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.

    Hope this helps if there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Sonyaandreeva replied

    Hello,

    I followed your instructions but there is no difference. The icons are displayed in strange positions as before. Do you need login details so you can check it yourself?

    Thanks

  •  1,845
    Elated replied

    Hello,

    You can try to add this css underneath in Appearance >> Customize >> Additional CSS field:

    body .pp_pic_holder a.pp_expand {
        width: 30px;
    }
    .pp_hoverContainer a {height: 100px !important;}
    div.pp_default .pp_content_container .pp_left {
        padding-left: 0;
    }
    body .pp_pic_holder a.pp_expand:after {
        display: none;
    }
    body .pp_pic_holder .pp_details {
        line-height: 30px;
        height: 30px;
    }
    body .pp_pic_holder a.pp_arrow_next:after, body .pp_pic_holder a.pp_arrow_previous:after {
        display: none;
    }
    div.pp_default .pp_content_container .pp_details {
        margin-left: 20px;
        width: 97% !important;
    }
    div.pp_default .pp_nav {
        margin: 0;
    }
    body .pp_pic_holder a.pp_next {
        right: 20px;
        text-align: right;
    }
    body .pp_pic_holder a.pp_next {
        font-size: 0;
    }
    5144243061.png


    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Sonyaandreeva replied

    Thank you for your assistance. Now everything is OK. 

  •  1,845
    Elated replied

    Hello,

    You're welcome,

    Let us know if there's anything else!

    Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads 

    This way you’ll be helping us improve our support services and make them even more efficient. 

    Thank you in advance!

    Best Regards!

    Nicolas



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.