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Hello, I have two questions. I installed the theme today, and there is a massage appearing telling as below.
WARNING: A NON-NUMERIC VALUE ENCOUNTERED IN /HOME/ELEGAN11/PUBLIC_HTML/WP-INCLUDES/FORMATTING.PHPON LINE 3759
The second problem is, I cannot change the colour of the font in the bottom footer. I have made privacy policy and terms and conditions footer menu, but it is not obvious at all. It is just hidden there. When I put my cursor on, it shows that there are those clickable pages in the footer, but can't see the words. Please help me with this. Thanks.
2. I've just checked this out on your website and as you can see in the following screenshot below → it seems like there is no any other widget added there, except an image →
Anyhow, if the problem persists, please be more specific about this issue and I will try to assist you with that as soon as possible. Some screenshot can be helpful as well.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for your reply. Yes I got it fixed, and all good now.
But there is another problem I need assistance with.
How can I change the size of the post title box? In the mobile view it is almost being cut by the top bar. And in future I will have longer post titles, and wondering how I can adjust the size of the post title box. Please help me with this. Thank you.
I apologize for the belated reply - our reply times have not been as fast as we would have liked due to recent holidays. I hope you understand.
Unfortunately, there is no predefined functionality built in our theme for what you are trying to achieve.
Adding this funcionality would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
However, you could achieve this, and more with some CSS code. For example, if you add the following code to Appearance -> Customize -> Additional CSS:
As per you current question, changes made via CSS can be previewed in Developer Tools in the browser without access to your site.
Let's take your menu area for example. In the Developer Tools, you can open mobile view which shows how something looks on a mobile phone and find the element you want to edit:
On the left is the structure of the page and the elements, and on the right are the CSS rules that apply to the selected element, in this case it is the menu area highlighted with blue.
You can make changes to the style in the right area and they will be replicated on the site, so if we change the height from 50px to 100px, it will look like this:
This is how we are able to check the structure and styles of websites without access. This method of course has its limitations and access to the website's backend is sometimes necessary, but for simpler problems related to CSS such as yours, we can use this method.
We hope this explanation clears things up.
Let us know if there is anything else we can help with.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, I have two questions. I installed the theme today, and there is a massage appearing telling as below.
WARNING: A NON-NUMERIC VALUE ENCOUNTERED IN /HOME/ELEGAN11/PUBLIC_HTML/WP-INCLUDES/FORMATTING.PHPON LINE 3759
The second problem is, I cannot change the colour of the font in the bottom footer. I have made privacy policy and terms and conditions footer menu, but it is not obvious at all. It is just hidden there. When I put my cursor on, it shows that there are those clickable pages in the footer, but can't see the words. Please help me with this. Thanks.
Hello,
1. What you are seeing are most likely not errors, but just warnings and notices.
In order to hide these, please take a look at this helpful article:
https://aristath.github.io/blog/wp-hide-php-errors
2. I've just checked this out on your website and as you can see in the following screenshot below → it seems like there is no any other widget added there, except an image →
Anyhow, if the problem persists, please be more specific about this issue and I will try to assist you with that as soon as possible. Some screenshot can be helpful as well.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply. Yes I got it fixed, and all good now.
But there is another problem I need assistance with.
How can I change the size of the post title box? In the mobile view it is almost being cut by the top bar. And in future I will have longer post titles, and wondering how I can adjust the size of the post title box. Please help me with this. Thank you.
Hi there,
I apologize for the belated reply - our reply times have not been as fast as we would have liked due to recent holidays. I hope you understand.
Unfortunately, there is no predefined functionality built in our theme for what you are trying to achieve.
Adding this funcionality would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here:
http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
However, you could achieve this, and more with some CSS code. For example, if you add the following code to Appearance -> Customize -> Additional CSS:
It'll add some space between post title and the top bar, as you can see on the following screenshot:
If you need any further assistance regarding our theme, please, feel free to write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, I pasted the code and it works well now.
I would like to know, how have you taken the screenshot of already solved issue of the website when I haven´t given the admin details?
Thanks.
Hello,
Glad to hear that.
As per you current question, changes made via CSS can be previewed in Developer Tools in the browser without access to your site.
Let's take your menu area for example. In the Developer Tools, you can open mobile view which shows how something looks on a mobile phone and find the element you want to edit:
On the left is the structure of the page and the elements, and on the right are the CSS rules that apply to the selected element, in this case it is the menu area highlighted with blue.
You can make changes to the style in the right area and they will be replicated on the site, so if we change the height from 50px to 100px, it will look like this:
This is how we are able to check the structure and styles of websites without access. This method of course has its limitations and access to the website's backend is sometimes necessary, but for simpler problems related to CSS such as yours, we can use this method.
We hope this explanation clears things up.
Let us know if there is anything else we can help with.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.