Hello there,

I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

This issue is most likely due to the lacking server resources. In order to fix the issue please increase the MASTER values of the following resources:

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

If this does not fix the issue still add the following module to WordPress .htaccess file: 

SubstituteMaxLineLength 10m

...after the # END WordPress:

...and try editing pages. If the problem persists, replace that line of code with the following code: 

#WPBakery Timeout fixer - .htaccess
<ifmodule mod_substitute.c="">
SubstituteMaxLineLength 10M
LimitRequestBody 9999999
</ifmodule>

...as seen here:

If the problem still persist, you can try with 50 or 100m.

Hope this can be helpful for you.

Please let us know if there is anything else we can do for you.

Kind regards,

Sean

Hello again,

It would seem that your post_max_size resource is not high enough. Please try to raise it to at least 256M.

You can check the value at Dashboard > WP-ServerInfo > Display PHP Information. (see image below)

If this does not fix the issue please send us your ftp access credentials, and make sure we have full root access so that we could inspect the .htaccess file and other theme code in order to pinpoint the issue.

Thank you in advance.

Kind regards,

Sean

Hi,

Welcome to your support management and thanks for choosing Elated theme!

I checked your website and saw that your theme is outdated. You are using 1.2. version and our development team has released the newer version this April.

So you need to update your theme. You can update your theme by performing the following steps:

1. Go to themeforest.net and login at top-right using your Envato account (the same one you use for your Envato Hosted account).
2. Download your theme from your account profile Downloads page and save it to your desktop.
3. Unzip the download to find the installable .zip file for your theme.
4. In WordPress, go to Appearance > Themes and activate TwentySeventeen.
5. If you do not have the default theme loaded, click Add theme and install/activate it from there. Return to the main Appearance > themes screen.
6. Click on your theme's image to open the details and click Delete at lower-right.  
7. This only deletes the theme file, NOT your content, images or pages!
8. This may take a few minutes. Wait until the image disappears and the process is complete.
9. Click on Add New at the top, then Upload Theme
10. Browse to your theme's install walker.zip file and click Open 
11. Click Install
12. Wait for the file to upload - this may take several minutes, so do not browse away from the window! The progress is shown in the bottom-left corner of your browser window.
13. When complete, the theme will unpack and present you with a success message. Click Activate.

Let us know how it went and if there's anything else we can help you with.

Also, please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays. 

Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause.  We will be back in full capacity on Monday, May 6. 

Thank you for your patience and understanding.

Cheers,
Johnny

Hi there,

I apologize for the belated reply - our reply times have not been as fast as we would have liked due to recent holidays. I hope you understand.

Those master values we recommend are required for our demo content, because of its robustness. However, considering that you, or any customer is going to use all of this content, and that your personal content is in limits of your current values, you should have no problem. Technically, this will not affect theme functionalities, it's just a matter of memory usage.

I hope this clarifies things a bit, and if you need any further assistance, please feel free to write back in.

Best regards!

Joey