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When I open the website in my iPhone using Chrome, the icons are not being shown (menu icon on the header, social icons on the footer, etc.) .
I've checked and with Android mobiles is working and with Safari it's working too. So I guess it is jus Chrome app in iPhone. I've check in different iPhone devices, all of them have the same issue.
It was working until know, I could see the icons correctly before today.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
In order to fix this issue please follow these steps:
First you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)
Create a new file, name it just ‘.htaccess’ (without quotes),
Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)
Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.
# Apache config <FilesMatch ".(eot|ttf|otf|woff)"> Header set Access-Control-Allow-Origin "*" </FilesMatch>
Your icons should be working now.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best Regards,
Nicolas
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When I open the website in my iPhone using Chrome, the icons are not being shown (menu icon on the header, social icons on the footer, etc.) .
I've checked and with Android mobiles is working and with Safari it's working too. So I guess it is jus Chrome app in iPhone. I've check in different iPhone devices, all of them have the same issue.
It was working until know, I could see the icons correctly before today.
Hello Julia,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
In order to fix this issue please follow these steps:
First you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)
Create a new file, name it just ‘.htaccess’ (without quotes),
Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)
Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.
Your icons should be working now.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your answer. It was a problem with the hosting cache. But I will have this solution in mind if something similar happens to me again.
Regards!
You're welcome,
Let us know if there's anything else!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best Regards,
Nicolas
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.