Hi there,

Sorry for the late response, we are having a lot of tickets due the major theme updates we are doing these days. 

Please, update the theme again (download again files from themeforest), this was fixed in the meantime. 

Let me know if you still have some issues with this and provide me admin credentials so I can remove that for you. Thanks! 

Best regards,

Marie

Hello there,

I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

Try to deactivate all of your third-party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let us know so that we could take a closer look at this.

Also it would be helpful if you could provide us with your ftp access credentials(in a private ticket) so we can log in and investigate your code if needed.

Thank you in advance.

Hope this helps if there is anything else that we can help you with please don't hesitate to ask.

Kind regards,

Sean

Hello there,

I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

The issues have been fixed. Please double check this to make sure.

If there is anything else that we can help you with please don't hesitate to ask.

Kind regards,

Sean

Hello,

It is possible that some code that you've added within child theme (functions.php file) can cause some issue on your end. Generally, child theme that comes with this theme works fine. I've attached child-theme zip file below.

I've just checked this out on our side and it seems like child theme works fine →

Our child-theme functions.php file → 

<?php
/*** Child Theme Function  ***/
if ( ! function_exists( 'sahel_elated_child_theme_enqueue_scripts' ) ) {
 function sahel_elated_child_theme_enqueue_scripts() {
 $parent_style = 'sahel-elated-default-style';

 wp_enqueue_style( 'sahel-elated-child-style', get_stylesheet_directory_uri() . '/style.css', array( $parent_style ) );
 }

 add_action( 'wp_enqueue_scripts', 'sahel_elated_child_theme_enqueue_scripts' );
}

Anyhow, I'm glad you've already managed to solved this issue.

If the problem still persists, please be more specific about it, let me know how to reproduce it on our side and I will try to assist you with that as soon as possible. Some screenshot can be helpful as well.

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir