Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Im still having issues with the speed of my website, i already decrease the weight of the images and erased the pages and plug- ins that we aren't using, what else should i do?, or is there any other solution, the amount of time that the site uses loading is so drastic.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
The main issue with the speed of your website seems to be the image size. (see image below)
Another issue is that you have a lot of images uploded via an insecure connection or http:// where as your website uses https:// This issue can commonly occurs when you activate an SSL certificate on a website after the files have already been uploaded.
Usually it comes down to removing the old images (that were uploaded during http) and uploading new ones (so they get uploaded with https). If you use google chrome developer tools console you can find the list of images that are causing this issue. (see image below)
Hey Mood, I had the same issue and was really frustrated as I tried everything and all the tips with the plugins, images etc. This theme needs good hosting after months of trying to work it out (was at 20 seconds at one stage) Then I moved to cloudways hosting and that made a huge difference - give that a try I am on Vultr being in Aust. Hope this helps
Hello,
Im still having issues with the speed of my website, i already decrease the weight of the images and erased the pages and plug- ins that we aren't using, what else should i do?, or is there any other solution, the amount of time that the site uses loading is so drastic.
Thank you
Hello there,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
The main issue with the speed of your website seems to be the image size. (see image below)
Another issue is that you have a lot of images uploded via an insecure connection or http:// where as your website uses https:// This issue can commonly occurs when you activate an SSL certificate on a website after the files have already been uploaded.
Usually it comes down to removing the old images (that were uploaded during http) and uploading new ones (so they get uploaded with https).
If you use google chrome developer tools console you can find the list of images that are causing this issue. (see image below)
You can also try using some SSL plugins like this one:
https://wordpress.org/plugins/really-simple-ssl/
Also, here are some general tips for speeding up your website:
a. Consider optimizing your images with some tool like this one:
www.jpegmini.com
b. Also you can install some plugin for cache, like WP Fastest Cache or some other:
https://wordpress.org/plugins/wp-fastest-cache/
https://wordpress.org/plugins/wp-super-cache/
https://wordpress.org/plugins/w3-total-cache/
c. Enable gzip compression on your server. You can read more about it here:
http://www.feedthebot.com/pagespeed/enable-compression.html
But it comes down to pasting this code to .htaccess file located in your folder:
d. Also check - Leverage browser caching:
http://www.feedthebot.com/pagespeed/leverage-browser-caching.html
e. Use at least PHP 5.6.x or greater in order to process PHP code faster.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey Mood, I had the same issue and was really frustrated as I tried everything and all the tips with the plugins, images etc. This theme needs good hosting after months of trying to work it out (was at 20 seconds at one stage) Then I moved to cloudways hosting and that made a huge difference - give that a try I am on Vultr being in Aust. Hope this helps
Hello Kellie,
Thank you for your input!
Hopefully it will be helpful to the community.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.