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  Public Ticket #1979270
single course page broken and no images in menu
Closed

Comments

  • indyoner started the conversation

    i installed an error log reader in my wordpress and i found this

    Fatal error: Uncaught Error: Call to undefined function esc_urlr() in /home/newadmin/public_html/wp-content/plugins/eltdf-lms/post-types/course/templates/single/parts/tabs.php:14

    is it possible to be he reason why course page not working as it should?

    plus the main menu appears very simple and has no pictures as the demo version has.whats wrong?


  •  1,845
    Elated replied

    Hello,

    I've just checked this out on your website and as you can see in the following screenshot it seems like you didn't install the latest version of Core plugin on your end →

    1108555151.png
    7823810062.png

    It is possible that something was uploaded wrong or something is corrupt with your WP install.

    So it may be best that you try to download a fresh copy of the theme and install it. Then just re-install all required plugins (deactivate / delete these plugins and then install a new versions).

    That should do the job.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • indyoner replied

    i just did download a fresh copy of the theme and install it. but still the same!

    i had to go to  \wp-content\plugins\eltdf-lms\post-types\course\templates\single\parts\tabs.php line 14 and delete

    esc_urlr

    from that line.  Then everything worked.  so the first bug is fixed.

    The problem with the images in the menu is still there.

    The images of the courses on the main menu does not appear like in the demo of your page.  what could it be wrong?



  •  1,845
    Elated replied

    Hello,

    1. I'm glad you've manged to make it work.

    2. Regarding the wide menu, please follow these guidelines below in order to create it.

    You can set this up in Appearance > Menu in here:

    1494522362.png


    Menu item Courses lists is set to be wide and the submenu item Courses is set to have custom widget area that will show up like on our demo:

    3448951810.png
    2226839696.png

    You can create a new widget area in Appearance → Widgets → and then add Elated Course list widget in, like we did here.

    6186926703.png


    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.