Hi there,

I apologize for the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked. I hope you understand.

I'll present you demo installation process step by step, and please make sure that you follow all of these:

Step 1 - PHP resources

Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requirements and please don't skip this step, since it's probably the most important:

max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;

Step 2 - PHP version

You should also make sure PHP version on your server is updated. 5.6 will do the job.

Step 3 - Disable Plugins

You should disable ALL plugins except:
-Contact Form 7
-Theme Core (CPT)
-WooCommerce (if you plan to use shop)

Step 4 - Import

We advise that you do this from Google Chrome, no matter the Operating System.
Go to Theme Options > Import. On your keyboard press F12 and select "Console" view.

If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field.
And if you wish to import media library for our theme, check "Yes" for "Import Attachments"

Then hit "Import" and follow console view.
If you see any red error showing up, you should refresh the page and try again.

Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.

Step 5 - Enable Plugins

You should go to Dashboard > Plugins and enable all plugins.

Step 6 (optional) - Remove extra menu items

If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/
Then go to Appearance > Menus and remove duplicated menu items.

If you followed all the steps, there should be no problems, but if the issue persists, please provide us your wp-admin credentials (in private reply) so we can take a closer look.

Best regards!

Joey