Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
You have added custom css code that prevents this from showing. (see image below)
If you delete this code the logo will show, however so will some widgets from the top bar as well.
In order to change this you could edit the code you have to the following and only hide the widgets on the left side of the top bar:
Hello,
I cannot get my mobile logo to show up. I've tried resizing "mobile logo height". I cannot find how to solve this issue. Please help.
Hello there,
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
You have added custom css code that prevents this from showing. (see image below)
If you delete this code the logo will show, however so will some widgets from the top bar as well.
In order to change this you could edit the code you have to the following and only hide the widgets on the left side of the top bar:
Or you could navigate to Appearance > Widgets > Top Bar Left widget area and erase the widgets placed there. (see image below)
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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