Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Could you please provide us with your wp-admin details(in a private ticket) and links to pages that have the issue so that we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, we do not provide remote support. We handle all support requests on Ticksy platform.
Can you send us screenshots where you set that widget area and how so I can try to help you somehow with this?
Please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays.
Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause. We will be back in full capacity on Monday, May 6.
Thank you for your patience and understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Imported call theme to my local server while accessing the shop page.
Its loading the products on page but shopWidget is not visible.
I have checked the Widget area shopWidget is already added to it but still facing the problem .
Please check the issue and suggest how to overcome the issue.
Thanks
Chaitanya Dolas
+91 9923701753
Added image file : The at extreme right its not showing the Filter by Price and Categories via shopWidget.
Please suggest.
Hi Team
Please update on the issue why shopWidget is not getting display
Hi there,
Welcome to your support management and thank you for choosing our theme!
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Go to the shop page backend and see if the sidebar is set here:
And then go to the Appearance > Widgets to see if that widget area have those widgets:
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Call Team
I have cross-checked the settings which you suggested are already there but still its not loading shopWidget.
I have already updated in problem description. Can you please take my remote and check why its not showing shopWidget.
Thanks
Chaitanya Dolas
+91 9923701753
Hi Calla Team
Can you please suggest and check my previous comment.
Still not able to get shopWidget after checking all the settings suggested by you.
Thanks
Chaitanya Dolas
+91 9923701753
Hello there,
Could you please provide us with your wp-admin details(in a private ticket) and links to pages that have the issue so that we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Calla Team
I am having set up in my local machine (URL : http://localhost/ejiri/wp-admin/) which will not help to you.
Username : wpadmin Password : wpadmin
Can you please take my remote now and please help to resolve the issue. I am available right now. Or suggest the time if you are not available not.
Thanks
Chaitanya Dolas
+91 9923701753
Hi there Chaitanya,
Unfortunately, we do not provide remote support. We handle all support requests on Ticksy platform.
Can you send us screenshots where you set that widget area and how so I can try to help you somehow with this?
Please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays.
Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause. We will be back in full capacity on Monday, May 6.
Thank you for your patience and understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.