Hello,

Thanks for writing in.

Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

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Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

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Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

Also you can follow these guidelines on how to import the demo here >>

Complete Guide To Demo Import

* Please note that last 10% of importing process is predicted for menus, so if the import stuck at 90%, you can just go to Appearance >> Menus and then create a new Menu and add desired menu items.

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir

Hi Ana,

I apologize for the belated reply - our reply times have not been as fast as we would have liked due to recent holidays. I hope you understand. 

You've tried to import demo content multiple times, so you duplicated menu items several times.

Fortunately there is an easy way to fix this. You should just install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/

Then go to Appearance > Menus and remove duplicated menu items.

If you need any further assistance,

please, feel free to write back in.

Best regards!

Joey

Hi again,

I apologize for belated reply.

I took a look at your site, and it seems the duplicated menu issue is gone now:

Have you managed to solve it? 

Regarding the plugin issue, it probably can not handle so menu deletes at once, maybe you can try delete da fewer items, than click save, and repeat the process until you delete all you need. It doesn't matter if it is not supported any more, because it is not essential to the theme funcionality, after you're done using it, you can delete it. If this doesn't help either, you can try and delete whole menu:

And create the new one according to your needs, because you probably will not use all the items from our demo. Just be sure to set it's display locations before you hit save:

If you need help creating a menu, you can read more about it here: 

Menu Creating Guide

Or you can provide us your wp-admin credentials (in private reply) so we can create an example menu for you. 

If you need any further help, please write back in.

Best regards!

Joey