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  Public Ticket #1985257
Modern Dance Demo Import
Closed

Comments

  • Joel started the conversation
    April 23, 2019 at 12:47pm

    Hi,

    I am trying to install the demo for Modern Dance, but there are only 2 options from the import list. Vibez and Vibez1 ? Please can you help?

  •  1,845
    Elated replied
    April 24, 2019 at 1:03pm

    Hi Joel,

    This is how it's working. You import Vibez and then in Settings > Reading you choose your homepage to be Modern dance. 

    Here is the guide for successful demo import: Complete Guide To Demo Import

    Also, check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful demo import are:

    1. PHP version should be higher than 5.6. 
    2. PHP resources should be:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;
    max_input_vars = 3000;

    If the values are lower that the requirements, please ask them to increase it for you.

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • Joel replied
    April 25, 2019 at 1:52pm

    I can confirm all those PHP Settings are correct. But the import is not completing, what should the average wait time be?

  •  1,845
    Elated replied
    April 30, 2019 at 11:31am

    Hi Joel,

    Make sure that you tried to import it few times, you can read about that here (it's necessary sometimes):

    Why is demo content not being imported?

    After you try to do it few times and if that doesn't succeeded, let us know and provide us admin credentials so I can take a look. Thanks! 

    Please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays. 

    Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause.  We will be back in full capacity on Monday, May 6. 

    Thank you for your patience and understanding.

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Joel replied privately
  •   Elated replied privately
  • Joel replied
    May 7, 2019 at 9:30pm

    OK, I will ask the hosting company to update the master values and then come back to you.

  •  1,845
    Elated replied
    May 13, 2019 at 11:24am

    Hi there,

    Have you managed to to update the master values?

    Or maybe completed the import anyway?

    If you need any help, please feel free to write in.

    Best regards!

    Joey

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Joel replied
    May 13, 2019 at 2:08pm

    Hi Joey, sadly my hosting company are struggling to update the master values. Please keep this ticket open until they respond. Regards. Joel

  •  1,845
    Elated replied
    May 16, 2019 at 11:21am

    Hi again Joel, 

    Let us know when you manage that. 

    If ticket get closed because of a long reply time, feel free to open a new and just add a link to this one so we would know where we were about the issue.

    Best regards!

    Joey

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Joel replied
    May 16, 2019 at 7:05pm

    All sorted. I got the hosting company to update the master values. Please close the ticket and thank you for the support.

    Regards

    Joel

  •  1,845
    Elated replied
    May 20, 2019 at 9:59am

    You're welcome!

    We're glad you've managed this.

    If there is anything else you need help with, don't hesitate to write in.

    Best regards!

    Joey

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.