Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm glad that you've managed this. Let us know if you have any other questions!
Please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays.
Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause. We will be back in full capacity on Monday, May 6.
Thank you for your patience and understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue. Also it is possible that JS code that you've added is causing the conflict with our ajax or some other plugin.
As you can see on our demo site our theme works fine but please note that some customization within core theme files or adding some custom code might cause this kind of issues.
Support covers installation of the theme, issues arising from using any of the theme features and of course bug fixes and feature updates. We don’t help with installation of WordPress itself, non-standard theme modification and 3rd party plugins that were not part of the theme package.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I reset my related option panel and this is now showing. I have solved the problem.
I have solved problem.
Hi there,
I'm glad that you've managed this. Let us know if you have any other questions!
Please note that from Friday, April 26 through Sunday, May 5 many of our employees will be on leave due to the Easter and Labour Day holidays.
Because of this, there might be a slight delay in ticket replies. We apologize in advance for any inconvenience this might cause. We will be back in full capacity on Monday, May 6.
Thank you for your patience and understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I am having issues with the javascript loading - https://ilimalei.com/kona-coffee/ if you see the numbers and the images and text will not load. That page is supposed to look like this page - https://sweettooth.elated-themes.com/about-us/
My navigation wont work either on subpages.
Also this page same issue - https://ilimalei.com/chocolate/, Its supposed to look like - https://sweettooth.elated-themes.com/our-process/
Im using chrome on safari mobile its worse.
How do i fix this?
This is the error log
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue. Also it is possible that JS code that you've added is causing the conflict with our ajax or some other plugin.
As you can see on our demo site our theme works fine but please note that some customization within core theme files or adding some custom code might cause this kind of issues.
Support covers installation of the theme, issues arising from using any of the theme features and of course bug fixes and feature updates.
We don’t help with installation of WordPress itself, non-standard theme modification and 3rd party plugins that were not part of the theme package.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.