Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've just tried to check this out on your website but as you can see in the following screenshot, I was unable to access it, because your site is down.
It is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it.
Try to re-install your theme and then all required plugins either.
Please follow these guidelines on how to update/re-isntall a theme →
First you need to use an FTP client (like FileZila).
You can upgrade your theme by performing the following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate theme-name.zip
3. Extract theme-name.zip and locate the theme-name folder
4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
Using this method, none of existing content or settings will be lost.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The https://savonnerieubay-ane.com/boutique/calinou/ page and all the product pages are not displayed correctly. JQuery error. Helpplease resolve this issue.
Hello,
Thanks for writing in.
I've just tried to check this out on your website but as you can see in the following screenshot, I was unable to access it, because your site is down.
It is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it.
Try to re-install your theme and then all required plugins either.
Please follow these guidelines on how to update/re-isntall a theme →
First you need to use an FTP client (like FileZila).
You can upgrade your theme by performing the following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate theme-name.zip
3. Extract theme-name.zip and locate the theme-name folder
4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
Using this method, none of existing content or settings will be lost.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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