Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1999335
Update
Closed

Comments

  • Chiela started the conversation

    Hello, sometime ago in April you updated this theme. How do I install the update? I have the theme and the child theme active on my site. Thanks in advance!

  •  1,845
    Elated replied

    Hello,

    Please follow these guidelines on how to update a theme →

    First you need to use an FTP client (like FileZila).

    You can upgrade your theme by performing the following steps:

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)

    2. Extract it and locate theme-name.zip

    3. Extract theme-name.zip and locate the theme-name folder

    4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.

    Using this method, none of existing content or settings will be lost.

    We always recommend creating a full site backup before the update. 

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.