Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
How do I replace an image from the demo i downloaded with my own image. i've been at this for 3 hours and can't figure it out. Beyond frustrated. Please help
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also it would be helpful if you could provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'm pretty unhappy with this product so far. I did write a ticket with my wp-admin details, regarding some issues I was having with the menu, I never got a response since before cinco de Mayo. I bought your product weeks ago, in hopes it would help me out with a school project, deadline is in a couple of days...oh well! I am still having issues with the menu. I feel like communication with this help desk has just been false hope and a waste of time. Wish I could get a refund since I can't get the time I spent trouble shooting and waiting to get help.
I am sorry that you have had troubles with building your website.
I will be happy to help you with any issue that you are experiencing, however I have to ask you once again to be more specific with what we can help you with and include screenshots and links to pages where the issues occur.
Thank you in advance and I hope we could help you finish your project.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
How do I replace an image from the demo i downloaded with my own image. i've been at this for 3 hours and can't figure it out. Beyond frustrated. Please help
Hello there,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also it would be helpful if you could provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I'm pretty unhappy with this product so far. I did write a ticket with my wp-admin details, regarding some issues I was having with the menu, I never got a response since before cinco de Mayo. I bought your product weeks ago, in hopes it would help me out with a school project, deadline is in a couple of days...oh well! I am still having issues with the menu. I feel like communication with this help desk has just been false hope and a waste of time. Wish I could get a refund since I can't get the time I spent trouble shooting and waiting to get help.
Hello again,
I am sorry that you have had troubles with building your website.
I will be happy to help you with any issue that you are experiencing, however I have to ask you once again to be more specific with what we can help you with and include screenshots and links to pages where the issues occur.
Thank you in advance and I hope we could help you finish your project.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.