Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
On posts with a format set to Video, I am getting an error when trying to view the embedded YouTube video on the front end: An error occurred. Please try again later. (Playback ID: 3Aeim1BWnjPKf2O4) Learn More
Welcome to your support management and thank you for choosing our theme!
I apologize for belated reply.
I've inspected your site, btu didn't encounter the issue you mentioned. As you can see in the screenshot below, youtube video works fine:
Have you managed to fix this already?
If that doesn't turn out to be the case, and you are still experiencing the same issue, please write back in, and perhaps attach the url of the page on which this occurs, and maybe a wp-admin credentials (in private reply) so we can take a closer look.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
On posts with a format set to Video, I am getting an error when trying to view the embedded YouTube video on the front end: An error occurred. Please try again later. (Playback ID: 3Aeim1BWnjPKf2O4)
Learn More
Hello there,
Welcome to your support management and thank you for choosing our theme!
I apologize for belated reply.
I've inspected your site, btu didn't encounter the issue you mentioned. As you can see in the screenshot below, youtube video works fine:
Have you managed to fix this already?
If that doesn't turn out to be the case, and you are still experiencing the same issue, please write back in, and perhaps attach the url of the page on which this occurs, and maybe a wp-admin credentials (in private reply) so we can take a closer look.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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