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Hi. Im currently starting a new luxury wedding site and i really love your theme. Got all of my work done on my 29 in monitor and everything was looking wonderful. Had really hi hopes of finishing earlier than what was planned.Unfortunatly When I got back home Decided to test the site on my 13in laptop and on my phone. I have specific sections that are not responsive or simply aren't able to keep proportions when the size of the screen changes.
I notice that its daily happening in places where Revolution slider 5 is used.
What is the issu here?
(see screenshot. Where everything seems to be Squish together)
Welcome to your support management and thank you for choosing our theme!
It looks like your screenshot didn't uploaded properly, could you please upload it again?
In the meantime if this is happening in sliders, make sure that you made the slider versions for all of the devices. Look the screenshot below for the reference:
If you missed to edit all of these, this would case unresponsiveness in places where Revolution slider is used.
If you need any further help, please write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It make sense that this would correct my problem but now I seem to have a bigger problem. The Device selection area isn't shown in My slide editor of revolution slider (see screenshot).
I deleted plugins that could be affecting the site. but kept only the essentials and the problem is persisting.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
You can follow this guide to make sure that the device selector is visible:
Hi. Im currently starting a new luxury wedding site and i really love your theme. Got all of my work done on my 29 in monitor and everything was looking wonderful. Had really hi hopes of finishing earlier than what was planned.Unfortunatly When I got back home Decided to test the site on my 13in laptop and on my phone. I have specific sections that are not responsive or simply aren't able to keep proportions when the size of the screen changes.
I notice that its daily happening in places where Revolution slider 5 is used.
What is the issu here?
(see screenshot. Where everything seems to be Squish together)
Hi there,
Welcome to your support management and thank you for choosing our theme!
It looks like your screenshot didn't uploaded properly, could you please upload it again?
In the meantime if this is happening in sliders, make sure that you made the slider versions for all of the devices. Look the screenshot below for the reference:
If you missed to edit all of these, this would case unresponsiveness in places where Revolution slider is used.
If you need any further help, please write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It make sense that this would correct my problem but now I seem to have a bigger problem. The Device selection area isn't shown in My slide editor of revolution slider (see screenshot).
I deleted plugins that could be affecting the site. but kept only the essentials and the problem is persisting.
Thanks for your help!
Hello there,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
You can follow this guide to make sure that the device selector is visible:
https://www.themepunch.com/faq/mobile-viewport-options-missing/
If you're still having trouble with this please let us know which slider you are editing and we will look into the correct settings on our demo.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.