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Okay
  Public Ticket #2008029
loopback request
Closed

Comments

  • Ireshatschunke started the conversation

    Hello, my theme is working almost all good, but recently I did a health check and there it says the following massage.

    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    ERROR: [] cURL error 28: Operation timed out after 10002 milliseconds with 0 bytes received

    I have no idea how to fix this, and it makes me really worried and scared thinking it might effect my website badly. Please help me to fix this at your earliest convenience. Thank you. 

  •  1,845
    Elated replied

    Hello there,

    I investigated your issue and what I found out is that most likely, the error you are getting has nothing to with neither our theme nor WordPress itself. It probably has something to do with server memory limitations. You can read more about this here: 

    https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress

    And here: 

    https://www.samuelaguilera.com/post/curl-error-28-wordpress

    Let us know if there's anything else we can help you with!

    Best regards!

    Joey


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