Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
This seems to be an issue with some sort of caching system you have enabled. Please make sure you deactivate any caching you have, deactivate any third party plugins and make sure you follow these steps in updating the theme and bundled plugins:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate academist.zip 3. Extract academist.zip and locate academist folder 4. Copy/Replace the content of academist folder to /wp-content/themes/academist folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have a question when updating my template with its new update I got the following errors
Hello there,
This seems to be an issue with some sort of caching system you have enabled. Please make sure you deactivate any caching you have, deactivate any third party plugins and make sure you follow these steps in updating the theme and bundled plugins:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate academist.zip
3. Extract academist.zip and locate academist folder
4. Copy/Replace the content of academist folder to /wp-content/themes/academist folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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