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Hello
I try to change colors of different sections through the section elated options, but when saving nothing changes. I also try to change the typography but it does not change either. I do not understand what is happening
Welcome to your support management and thank you for choosing our theme!
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything above 5.6). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');
If neither of these suggestions help you, could you provide us more information on specific changes you were doing, and what were you trying to achieve? Perhaps attach some screenshots also?
Anyway, if you need any further assistance, please don't hesitate to write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello there,
Welcome to your support management and thank you for choosing our theme!
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything above 5.6). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');If neither of these suggestions help you, could you provide us more information on specific changes you were doing, and what were you trying to achieve? Perhaps attach some screenshots also?
Anyway, if you need any further assistance, please don't hesitate to write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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