Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, you can try to disable Page Transitions in Theme Options → General → Settings.
If the problem persists, it is possible that something was uploaded wrong or something is corrupt with your WP install. Download a fresh copy of the theme and install it. Then re-install all plugins.
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We always recommend creating a full site backup before the update/re-install.
Please follow these guidelines on how to update a theme →
First you need to use an FTP client (like FileZila).
You can upgrade your theme by performing the following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate theme-name.zip
3. Extract theme-name.zip and locate the theme-name folder
4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
Using this method, none of existing content or settings will be lost.
Also, I've noticed that you didn't add Google maps api key in Theme Options → Gen areal →
And then you need to paste that key in Theme Options > General > Google maps api key field. Please note that Google maps no longer free, and you can take a look at this article about it here >> https://cloud.google.com/maps-platform/pricing/ But you can get monthly US$ 200 free credit.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The slider suddenly disapeared when i disabled the titles on it. It is impossible to make it back
I also would like to know how to put back the different portfolio as i only have a few left like "standar" section, i only have "grid"
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, you can try to disable Page Transitions in Theme Options → General → Settings.
If the problem persists, it is possible that something was uploaded wrong or something is corrupt with your WP install. Download a fresh copy of the theme and install it. Then re-install all plugins.
---
We always recommend creating a full site backup before the update/re-install.
Please follow these guidelines on how to update a theme →
First you need to use an FTP client (like FileZila).
You can upgrade your theme by performing the following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate theme-name.zip
3. Extract theme-name.zip and locate the theme-name folder
4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
Using this method, none of existing content or settings will be lost.
Also, I've noticed that you didn't add Google maps api key in Theme Options → Gen areal →
You need to create your google API key by following the instructions here: https://developers.google.com/maps/documentation/javascript/get-api-key or here → https://www.iaspcentral.com/Home/blog/Google-Maps-changes-and-charges.aspx
And then you need to paste that key in Theme Options > General > Google maps api key field.
Please note that Google maps no longer free, and you can take a look at this article about it here >> https://cloud.google.com/maps-platform/pricing/ But you can get monthly US$ 200 free credit.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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