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As you can see on the website I am developing, I have tried to integrate image galeries in various default expanding tiles posts. The images that are submitted are sometimes in landscape or in portrait sizes, but while the landscape ones adapt nicely to the tiles size, the portrait ones don't and are cut on the lower part. I am using the Image Gallery by Elated, shouldn't it be compatible with your Expanding Tiles?
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
If you want tu use Image gallery in expanding tiles posts standard format post, I'd suggest that you use Image Grid gallery type with PrettyPhoto on click option:
Or that you use Gallery Format Post:
If there is anything else that we can help you with, don't hesitate to ask!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
As you can see on the website I am developing, I have tried to integrate image galeries in various default expanding tiles posts. The images that are submitted are sometimes in landscape or in portrait sizes, but while the landscape ones adapt nicely to the tiles size, the portrait ones don't and are cut on the lower part. I am using the Image Gallery by Elated, shouldn't it be compatible with your Expanding Tiles?
Is there a way to fix that ?
Hello there,
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
If you want tu use Image gallery in expanding tiles posts standard format post, I'd suggest that you use Image Grid gallery type with PrettyPhoto on click option:
Or that you use Gallery Format Post:
If there is anything else that we can help you with, don't hesitate to ask!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.