Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
My first problem is with the WP Bakery Page Builder which doesn't show up in the portfolio section when I try to edit a portfolio item.
I want to make a gallery with different sections, where, if I click in one section, the photos linked to it should appear (I have different images in each section), but when I tried it, it doesn't work. I have tried with the Portfolio Standard Three Column gallery; but it seems like it has a glitch because the images don't show up in the right place. The images jump to the top of the page, and they look incomplete. This issue happens when I click on one of the sections of the gallery to see the images inside.
I tried with the Portfolio Gallery Three Column too; but when I clicked on a different section, the pictures remain without any change; this is the previous pictures still remain.
Is it possible to change the pictures in this type of gallery?
I have my web page hosted on a local server.
Can you please help me with this problem? Thank You!
If you could answer in Spanish, I would appreciate it, since it is difficult for me to speak English.
Welcome to your support management and thank you for choosing our theme!
In order to enable WPBakery Page Builder for WordPress (formerly Visual Composer) on Different Post Types like Posts or Portfolio Pages.
You need to navigate to Dashboard > WPBakery Page Builder > Role Manager > choose a role > set Post types to Custom > check the post types where you want a builder to show in.
Also, when you are editing portfolio item, make sure that in Elated Portfolio Settings you set Portfolio Type to Portfolio custom:
This would be the easiest way to achieve what you want, and everything you made with the WPBakery Page Builder will be displayed as it should be.
If you require any further assistance though, don't hesitate to write in!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
My first problem is with the WP Bakery Page Builder which doesn't show up in the portfolio section when I try to edit a portfolio item.
I want to make a gallery with different sections, where, if I click in one section, the photos linked to it should appear (I have different images in each section), but when I tried it, it doesn't work. I have tried with the Portfolio Standard Three Column gallery; but it seems like it has a glitch because the images don't show up in the right place. The images jump to the top of the page, and they look incomplete. This issue happens when I click on one of the sections of the gallery to see the images inside.
I tried with the Portfolio Gallery Three Column too; but when I clicked on a different section, the pictures remain without any change; this is the previous pictures still remain.
Is it possible to change the pictures in this type of gallery?
I have my web page hosted on a local server.
Can you please help me with this problem? Thank You!
If you could answer in Spanish, I would appreciate it, since it is difficult for me to speak English.
Hello there,
Welcome to your support management and thank you for choosing our theme!
In order to enable WPBakery Page Builder for WordPress (formerly Visual Composer) on Different Post Types like Posts or Portfolio Pages.
You need to navigate to Dashboard > WPBakery Page Builder > Role Manager > choose a role > set Post types to Custom > check the post types where you want a builder to show in.
Also, when you are editing portfolio item, make sure that in Elated Portfolio Settings you set Portfolio Type to Portfolio custom:
This would be the easiest way to achieve what you want, and everything you made with the WPBakery Page Builder will be displayed as it should be.
If you require any further assistance though, don't hesitate to write in!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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