Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
1) I've inspected your site in order to investigate your issue, and as you can see on the following screenshots, on some single tours there is a booking form, while on on the other it is not:
Most likely the form is not showing on a tour if in Elated Tour Booking section of the Tour Item there are no starting dates in a future time:
So it would have no sence to display form if there are not going to be any more Tours. If you are to change these dates to some future ones, the form should appear on these pages as well.
2) I've also tested your other issue, but was unable to reproduce it. After I've done the search from the home page it takes me to the list of Tours, without any unwanted messages:
Have you managed to fix this already?
If not, please note what you were seeing are most likely not errors, but just warnings and notices. So if these don't cause you any disfunctionalities, you can just hide them.
Anyway, if that doesn't turn out to be the case, could you describe more closely when does these warnings occur. For example what settings are you using when searching etc.
Also if there is anything else we can help you with, please don't hesitate to write back in!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1. With future date I understood. It really works now. But on same tour http://dev.seohurghada.com/tour-item/aegypten-rundreise-isis-i/ I made possibility to book it for duration 1-14 June 2019 and I cant choose these dates from calender. After typing manually its showing me "Chosen date is not available.
2. By searching only for month - no warnings. But try to choose some tour type and month together and you will see it...
1) The issue here is that these date values has to be in English language:
So you can either change these month names manually on input, or change the WordPress language to English, in both cases this would work:
2) I've fixed this issue in the plugin file that the warning points to, and installed the fixed plugin on your site, so now search funcionality works well:
Test these, and let us know if you need any further help!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Dear Team! Today I've installed the theme and imported Demo by your guide. But:
1. Booking form from single tour sidebar is not imported.
2. After search from main page (Tours Home) exist error in sidebar.
Will wait for your response. Thank you!
Hello there,
Welcome to your support management and thank you for choosing our theme!
1) I've inspected your site in order to investigate your issue, and as you can see on the following screenshots, on some single tours there is a booking form, while on on the other it is not:
Most likely the form is not showing on a tour if in Elated Tour Booking section of the Tour Item there are no starting dates in a future time:
So it would have no sence to display form if there are not going to be any more Tours. If you are to change these dates to some future ones, the form should appear on these pages as well.
2) I've also tested your other issue, but was unable to reproduce it. After I've done the search from the home page it takes me to the list of Tours, without any unwanted messages:
Have you managed to fix this already?
If not, please note what you were seeing are most likely not errors, but just warnings and notices. So if these don't cause you any disfunctionalities, you can just hide them.
In order to hide these, please take a look at this helpful article:
https://aristath.github.io/blog/wp-hide-php-errors
Anyway, if that doesn't turn out to be the case, could you describe more closely when does these warnings occur. For example what settings are you using when searching etc.
Also if there is anything else we can help you with, please don't hesitate to write back in!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Joey,
thanks for your reply.
1. With future date I understood. It really works now. But on same tour http://dev.seohurghada.com/tour-item/aegypten-rundreise-isis-i/ I made possibility to book it for duration 1-14 June 2019 and I cant choose these dates from calender. After typing manually its showing me "Chosen date is not available.
2. By searching only for month - no warnings. But try to choose some tour type and month together and you will see it...
Best regards
Hello,
Could you please provide us with your wp-admin details so we can log in and investigate on this further?
Thank you.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
1) The issue here is that these date values has to be in English language:
So you can either change these month names manually on input, or change the WordPress language to English, in both cases this would work:
2) I've fixed this issue in the plugin file that the warning points to, and installed the fixed plugin on your site, so now search funcionality works well:
Test these, and let us know if you need any further help!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.