Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
If you have issues locating the files you can find the one you mentioned attached below and if you provide us with your wp admin credentials in a private ticket we will upload the rest of the sliders for you.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The zip file is missing the photography-studio slider.
Hello there,
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
If you have issues locating the files you can find the one you mentioned attached below and if you provide us with your wp admin credentials in a private ticket we will upload the rest of the sliders for you.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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