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I installed Demo by XML import because your import tool is a bit slow.
This import process was success, but after that I saw following errors by clicking Professor Home Link.
Call to undefined function academist_elated_get_button_html() in [here is our server address]/wp-content/themes/academist/framework/lib/eltdf.functions.php on line 1551
Welcome to your support management and thank you for choosing our theme!
What you should do first is try activating parent theme as well as all recommended plugins. If the issue persists, you should provide us your wp-admin credentials along with FTP credentials (both in private reply) so we could investigate this issue further.
If there's anything else we could help you with, don't hesitate to write in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let me know and I’ll take another look.
If this doesn't work It might be that the import process was not completed entirely. Have you done any customization work so far? If not we could import the demo content for you fully. However if you have made any customization changes the demo import will override them.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I installed Demo by XML import because your import tool is a bit slow.
This import process was success, but after that I saw following errors by clicking Professor Home Link.
Call to undefined function academist_elated_get_button_html() in [here is our server address]/wp-content/themes/academist/framework/lib/eltdf.functions.php on line 1551
You can see same error at here
https://gr-kk.com/study-abroad/professor-home/
How to solve this error?
Regards,
Yasuo Shimizu.
Hello Yasuo,
Welcome to your support management and thank you for choosing our theme!
What you should do first is try activating parent theme as well as all recommended plugins. If the issue persists, you should provide us your wp-admin credentials along with FTP credentials (both in private reply) so we could investigate this issue further.
If there's anything else we could help you with, don't hesitate to write in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let me know and I’ll take another look.
If this doesn't work It might be that the import process was not completed entirely. Have you done any customization work so far? If not we could import the demo content for you fully. However if you have made any customization changes the demo import will override them.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sean,
I've just resolved by myself all issues.
I install again.
I'll hope to enjoy your theme.
Thanks to your support.
Shimizu.
Hi Shimizu,
I'm glad you've figured it out.
If you need any further help, don't hesitate to write in!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.