Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've recently noticed that some things such as buttons & 'icons with text' are not showing up on my website.
What is going on?
In attachment 1, you can see the buttons & 'icons with text' as they are in the WordPress editor. In attachment 2, you will notice there aren't any buttons or icons showing up on my actual page. They used to be there, and I haven't done anything to the site in awhile.
It seems that you do not have the latest version of the CPT plugin. You can update our theme and plugins by performing the following steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate borderland.zip 3. Extract borderland.zip and locate borderland folder 4. Copy/Replace the content of borderland folder to /wp-content/themes/borderland folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I've recently noticed that some things such as buttons & 'icons with text' are not showing up on my website.
What is going on?
In attachment 1, you can see the buttons & 'icons with text' as they are in the WordPress editor. In attachment 2, you will notice there aren't any buttons or icons showing up on my actual page. They used to be there, and I haven't done anything to the site in awhile.
Hello there,
It seems that you do not have the latest version of the CPT plugin. You can update our theme and plugins by performing the following steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate borderland.zip
3. Extract borderland.zip and locate borderland folder
4. Copy/Replace the content of borderland folder to /wp-content/themes/borderland folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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