Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The issue only occurs when re-scaling the screen. This is not the case when you use a device rather than resizing the browser on a computer. If you refresh the page on the computer after resizing the browser window everything will work fine as it would on any device.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, the mobile menu is without function. It's the same with their demo
https://albergo.elated-themes.com/
The main menu was also marked as a mobile menu
What can I do to make it work?
Hello there,
The issue only occurs when re-scaling the screen. This is not the case when you use a device rather than resizing the browser on a computer. If you refresh the page on the computer after resizing the browser window everything will work fine as it would on any device.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.