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My website isn't published yet but I'm using the overlapping video feature. I've used the URL https://www.youtube.com/watch?v=3iKg8sV8T9U for a youtube video but once play is clicked, I just get an empty box.
This video has since been made public, but I also tried random public youtube videos and still got the issue. Also this video is working for paralax backgrounds and other video features in the gym. Just not this one.
I used this youtube URL as well as the others with the regular youtube video shortcode outside of Elated and they all worked perfectly fine. Ive also upgraded my theme and still have the issue.
My website isn't published yet but I'm using the overlapping video feature. I've used the URL https://www.youtube.com/watch?v=3iKg8sV8T9U for a youtube video but once play is clicked, I just get an empty box.
Hello there,
Welcome to your support management and thank you for choosing our theme!
I've investigated your issue and it seems that something is wrong with the URL you used, because it desn't work on YouTube as well:
Make sure that the URL you are using is working and public, and if the issue persists please write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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This video has since been made public, but I also tried random public youtube videos and still got the issue. Also this video is working for paralax backgrounds and other video features in the gym. Just not this one.
I used this youtube URL as well as the others with the regular youtube video shortcode outside of Elated and they all worked perfectly fine. Ive also upgraded my theme and still have the issue.
Hello there,
Could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Also, if possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.