Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I need to update my theme (currently 1.1.1) how do I do this without loosing any of my content? Do I need to purchase it again or just download the latest?
Welcome to your support management and thank you for choosing our theme!
Your content is saved within a WordPress database, not the theme's files so you shouldn't loose any of it.
You don't have to purchase it again, just download the latest version from ThemeForest.
Refer to this helpful video tutorial for theme update instructions:
Please note that you should deactivate all theme bundled plugins before you proceed with the update. After you successfully update the theme, you should update all of these plugins before you activate them again so they don't conflict with new theme's version.
Also make sure that you have PHP version 5.6 or greater on server, and create a full site backup before the update, so it doesn't get lost if something goes wrong.
If you need any further help feel free to write in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I need to update my theme (currently 1.1.1) how do I do this without loosing any of my content? Do I need to purchase it again or just download the latest?
Hello there,
Welcome to your support management and thank you for choosing our theme!
Your content is saved within a WordPress database, not the theme's files so you shouldn't loose any of it.
You don't have to purchase it again, just download the latest version from ThemeForest.
Refer to this helpful video tutorial for theme update instructions:
Please note that you should deactivate all theme bundled plugins before you proceed with the update. After you successfully update the theme, you should update all of these plugins before you activate them again so they don't conflict with new theme's version.Also make sure that you have PHP version 5.6 or greater on server, and create a full site backup before the update, so it doesn't get lost if something goes wrong.
If you need any further help feel free to write in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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