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  Public Ticket #2044663
Image gallery error
Closed

Comments

  • ZAP_ATLANTIQUE17 started the conversation
    June 12, 2019 at 8:01am

    Hello, 

    I allow myself to contact you because when i want to add images in my image gallery, i can add some and then i have a 500 error and 400 error on the file admin-ajax.php and i do not can not add as many images as i want.

    Thank you for your help


    Eloïse Bruneteau

  •  1,845
    Elated replied
    June 13, 2019 at 3:59pm

    Hello Eloïse,

    Thank you for writing in!

    Error 500 is usually an indication of something going wrong within the server. What you can try to do is heighten your server resources to at least the following minimum values:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can do this by editing the php.ini file that you can find on your server, or contact your hosting service to do this for you.

    If this does not fix the issue please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.

    Also it would be helpful if you could include screenshots of the issue and links to the pages in question so that we could provide you with a more precise answer.

    Thank you in advance.

    Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

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