Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi currently, my menu looks very awkward because the left side is completely empty. How can I stretch the menu so that it's more spread out and covers the left side of the space?
Yes I had to use the Max Mega Menu Plug-in because unfortunately the theme menu wasn't working on mobile version and I had a lot of customers complaining so due to emergency, I had to opt out for a new plug-in. I would like to use the themes menu so please inform me when you're about to change it so I can return it back to default. There's around a 20-hour gap before my tickets get a respond so I can't disable the Max Mega Menu during that time because as I've previously stated, the themes menu isn't working on mobile version and this affects our customers and our sales.
This may be an issue with the setup of the header widget areas at Appearance > Widgets > Header Widget Area One and Header Widget Area Two. The issue you described sounds like it stems from both of these widget areas having similar widgets within them. Try clearing out one of them and seeing how the header is constructed then. (see image below)
If this does not help please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi currently, my menu looks very awkward because the left side is completely empty. How can I stretch the menu so that it's more spread out and covers the left side of the space?
Hi there,
I navigated to your site and noticed that you are using a different menu type now:
However, if you still want to use the one from the screenshot, you should set it back so we can help you customize it the way you'd like.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Yes I had to use the Max Mega Menu Plug-in because unfortunately the theme menu wasn't working on mobile version and I had a lot of customers complaining so due to emergency, I had to opt out for a new plug-in. I would like to use the themes menu so please inform me when you're about to change it so I can return it back to default. There's around a 20-hour gap before my tickets get a respond so I can't disable the Max Mega Menu during that time because as I've previously stated, the themes menu isn't working on mobile version and this affects our customers and our sales.
Hello there,
This may be an issue with the setup of the header widget areas at Appearance > Widgets > Header Widget Area One and Header Widget Area Two. The issue you described sounds like it stems from both of these widget areas having similar widgets within them. Try clearing out one of them and seeing how the header is constructed then. (see image below)
If this does not help please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.