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using the slider revolution plugin, I cannot access my media files when trying to load a background image onto a slide. when I click on it, it doesn't respond. Any suggestions?
using the slider revolution plugin, I cannot access my media files when trying to load a background image onto a slide. when I click on it, it doesn't respond. Any suggestions?
Hello there,
Welcome to your support management and thank you for choosing our theme!
We would need to take a closer look at the website in order to figure out what is causing this issue.
But, before we do that, you'll need to try disabling all 3rd party plugins and leave only the ones that came with the theme.
Also, if you've done any code modifications, make sure to revert those. And remove any Custom JS from Theme Options > General > Custom JS field.
Finally, check if there is a newer version of the theme on ThemeForest and update to the latest one.
If you've tried all that, and the issue is still present, please provide wp-admin credentials and we will take a closer look.
Also since Revolution Slider is a 3rd party plugin, you may refer to Revolution Slider online documentation:
http://revolution.themepunch.com/documentation/
Or try to contact them over plugin author dashboard for more general questions.
If there is anything else that we can help you with, don't hesitate to ask!
Best regards!
Joey
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