Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
hi, I can't upload your theme to my wordpress site. I load it slowly and once it's loaded it gives me an error. The mistake is the lack of style. How can I solve it?
If you require any further help with this, feel free to write back in. You can also provide us your wp-admin credentials (in private reply) so we can take a closer look.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
hi, I can't upload your theme to my wordpress site.
I load it slowly and once it's loaded it gives me an error.
The mistake is the lack of style.
How can I solve it?
Hello there,
Welcome to your support management and thank you for choosing our theme!
If the error says ''Style.css is missing'', this is the common issue when installing a theme.
It means that the files are not uploaded correctly, and there is an easy fix for it described in this article:
https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.12521394.74287877.1471284950
If you require any further help with this, feel free to write back in. You can also provide us your wp-admin credentials (in private reply) so we can take a closer look.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.