Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm having a problem on the site with font-awesome. In the console the CORS Policy service blocks access to my fontawesome file because I believe after doing some research that version 4.7 is no longer supported. Could you make an update of the theme so that I do not encounter any more difficulty because on the home page the social network tabs display empty cubes and on the menu in mobile version. Do you have a solution to help me? Cordially.
Welcome to your support management and thank you for choosing our theme!
It seems that you do not have the latest version of the theme and plugins. The issue may be linked to that. You can update our theme (version 1.5) by performing the following steps: Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate azalea.zip and azalea-child.zip 3. In you admin panel navigate to Appearance > Themes and activate one of the default themes 4. Once active delete both the parent and child azalea themes 5. Upload the parent and child themes with the zip files from step 2 6. After uploading the theme files activate the parent theme and navigate to Theme Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I'm having a problem on the site with font-awesome.
In the console the CORS Policy service blocks access to my fontawesome file because I believe after doing some research that version 4.7 is no longer supported.
Could you make an update of the theme so that I do not encounter any more difficulty because on the home page the social network tabs display empty cubes and on the menu in mobile version.
Do you have a solution to help me? Cordially.
Hello there,
Welcome to your support management and thank you for choosing our theme!
It seems that you do not have the latest version of the theme and plugins. The issue may be linked to that. You can update our theme (version 1.5) by performing the following steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate azalea.zip and azalea-child.zip
3. In you admin panel navigate to Appearance > Themes and activate one of the default themes
4. Once active delete both the parent and child azalea themes
5. Upload the parent and child themes with the zip files from step 2
6. After uploading the theme files activate the parent theme and navigate to Theme Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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