Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have a question. I want to display only one category in the Elated Portfolio List, but I can not display it. Even if you give it a slug name, it will be blank. Please tell me what to do.
img01.jpg is a set of category list. img02.jpg is a figure that tried to input one of them.
First please note that we only offer support in English. Translating software is not reliable and we would like to avoid using it in the future so please submit your tickets in English.
In regards to the issue you have mentioned. This happens because the filter works by category name and not the category slug. Please try creating a category with the name written with Latin symbols and then try searching it in the Elated Portfolio List shortcode.
Hope this helps! If not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello!
Thank you for the great theme.
I have a question. I want to display only one category in the Elated Portfolio List, but I can not display it.
Even if you give it a slug name, it will be blank.
Please tell me what to do.
img01.jpg is a set of category list.
img02.jpg is a figure that tried to input one of them.
Hello there,
First please note that we only offer support in English. Translating software is not reliable and we would like to avoid using it in the future so please submit your tickets in English.
In regards to the issue you have mentioned. This happens because the filter works by category name and not the category slug. Please try creating a category with the name written with Latin symbols and then try searching it in the Elated Portfolio List shortcode.
Hope this helps! If not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
To Sean
Thank you for the fast reply!
solved. It worked well with Japanese slug names.
Thank you very much ♪
That is great to hear!
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.