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Okay
  Public Ticket #2063730
Twitter Feed
Closed

Comments

  •  1
    rgbrob started the conversation
    June 28, 2019 at 6:09pm

    Hi,

    The Twitter feed was working for a while, I set it up via Elated Options/Social Networks/Connect with Twitter.

    I have the feed in the footer and on some pages in a side column.

    Since it stopped working I successfully re-authorized it via Elated Options/Social Networks/Connect with Twitter, but the message remains:

    Couldn't connect with Twitter

    Any suggestions?
    Thank you,
         Rob


  •  1,845
    Elated replied
    July 1, 2019 at 9:49am

    Hi Rob,

    Regarding the Twitter issues, please navigate to:
    your-website.com/wp-admin/options.php page

    Then find all the _twitter_ fields and delete them:

    3752542000.png

    If you want to change the account, navigate to:

    www.twitter.com and make sure you are logged out.

    Then navigate to Theme Options > Social Networks > Connect with Twitter.

    - Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.

    Hope this helps! If not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.

    If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

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