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  Public Ticket #2065651
Importing Demo
Closed

Comments

  • Pierre-Louis started the conversation

    Hello, I wonder how can I import properly the demo of Vino Theme. 

    It shows something completely broken, with code line (see in the screenshot). 

    How can I manage to do it the good way ? 


    Also do you have a template importer ? 


    Thanks,

  •  1,845
    Elated replied

    Hello there,

    It seems as though you did not activate your WP Bakery Page Builder plugin. Once you do this the pages should be shown correctly.

    If not please provide us with wp-admin details(in a private ticket) so we can log in and investigate this further.

    In order to import the theme please follow this guide:

    Complete Guide To Demo Import

    Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean


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