Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you.
After you have done this please try to follow the steps provided in this article: Complete Guide To Demo Import or contact us and I will finish the demo import for you.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello thank you so much for resolving the import issue. We have two major concerns now:
1. We have added the menu in the homepage, but it is not visible. Tried creating a new menu, but I cannot see the header anywhere on our home page. Can you add the menu on our announcement homepage as it is in the theme?
The menu is actually there, the only thing is that it is set to the fullscreen menu option so initially you only see the three lines to the right of the header. (see images below)
If you'd like to simply change the color of the lines so that they are more visible, please use the code below and copy it into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS:
.eltdf-fullscreen-menu-opener .eltdf-fullscreen-menu-opener-icon {
color: white !important;
}
If you'd like to change the way the menu is shown please navigate to and edit the page in question scroll to elated header and choose the Header Type option that you'd prefer. (see image below)
In order to have this option on all pages navigate to TheAisle Options > Header and choose the two options highlighted in the image below:
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1- I have setup the header to be the same as in the demo page.
2- In order to set this up you will have to add an image element to the slides you'd like changed and have them show only on mobile. To the right you have icons with the ability to show the screen that will be visible on the selected device. (see image below)
By combining these two you can set the slider to exactly show what you'd like on mobile and desktop.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi Nupur,
Welcome to your support management and thank you for choosing our theme!
The issue is with your server resources. Please make sure you raise the following server resources above the indicated minimum values:
You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you.
After you have done this please try to follow the steps provided in this article: Complete Guide To Demo Import or contact us and I will finish the demo import for you.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
The following server resources are still lacking:
I have imported all demo data for you but the images, those are mostly copyrighted by someone else so you would have had to replace them anyway.
All that is left for you to do is to install this helpful plugin
https://wordpress.org/plugins/quick-remove-menu-item/
Then go to Appearance > Menus and remove duplicated menu items.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello thank you so much for resolving the import issue. We have two major concerns now:
1. We have added the menu in the homepage, but it is not visible. Tried creating a new menu, but I cannot see the header anywhere on our home page. Can you add the menu on our announcement homepage as it is in the theme?
Please reply on the same urgently.
Regards, Nupur Agarwal
Hi again,
The menu is actually there, the only thing is that it is set to the fullscreen menu option so initially you only see the three lines to the right of the header. (see images below)
If you'd like to simply change the color of the lines so that they are more visible, please use the code below and copy it into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS:
If you'd like to change the way the menu is shown please navigate to and edit the page in question scroll to elated header and choose the Header Type option that you'd prefer. (see image below)
In order to have this option on all pages navigate to TheAisle Options > Header and choose the two options highlighted in the image below:
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
1- I have setup the header to be the same as in the demo page.
2- In order to set this up you will have to add an image element to the slides you'd like changed and have them show only on mobile. To the right you have icons with the ability to show the screen that will be visible on the selected device. (see image below)
By combining these two you can set the slider to exactly show what you'd like on mobile and desktop.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.