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  Public Ticket #2069821
Import Demo
Closed

Comments

  • lilli87 started the conversation
    July 4, 2019 at 3:17pm

    Hello,

    I've bought this theme yesterday and from then I'm trying to import the demo with all contents. I've followed the step described in this article https://elated.ticksy.com/article/12621/, but I can't.

    We are at 30%...


    If I tried to upload the xml, the system would show me an error message.


    What can I do?

    I've alsho checked and upgraded php.ini e PHP version till 7.2.


    Thank you for help,

    Eleonora

  •  1,845
    Elated replied
    July 4, 2019 at 3:20pm

    Hi Eleonora,

    Welcome to your support management and thank you for choosing our theme!

    Please first make sure you raise the following server resources above the indicated minimum values:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you.

    If you're still having issues with the demo import please contact us and provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further and I will finish the demo import for you.

    Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •   lilli87 replied privately
  •  1,845
    Elated replied
    July 5, 2019 at 8:35am

    Hi again,

    I have finished the demo import for you.

    All that is left for you to do is to install this helpful plugin

    https://wordpress.org/plugins/quick-remove-menu-item/

    Then go to Appearance > Menus and remove duplicated menu items.

    And Revolution Slider files do not import automatically, and you will need to import these slides manually.

    First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".

    8878343193.png

    Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider

    5699173653.png

    Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:

    1011642421.png

    Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • lilli87 replied
    July 10, 2019 at 5:25pm

    Thank you so much!

  •  1,845
    Elated replied
    July 11, 2019 at 11:16am

    You're very welcome!

    If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.