Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #2071840
This link has expired
Closed

Comments

  • Valmir de Santana Santos Junior started the conversation
    July 6, 2019 at 7:46pm

    when trying to insert the theme, after a while it informs that the link has expired.
    I'm using wordpress 5.2.2



  •  1,845
    Elated replied
    July 8, 2019 at 10:17am

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Please first make sure you raise the following server resources above the indicated minimum values:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you.

    After you have done this the theme should be able to install correctly then please try to follow the steps provided in this article for the demo import: Complete Guide To Demo Import

    or contact us, please provide us with your wp-admin details(in a private ticket) and I will finish the demo import for you.

    Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.