Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #2075504
Add media is not working
Closed

Comments

  • maxbiocare started the conversation
    July 10, 2019 at 2:50am

    Add media function is not working in visual builder (in html text, in row design settings.........??? )

    And broken code when using 3-columm row inside a Elated Element Holders -> Elated Element Holder Items

  •  1,845
    Elated replied
    July 11, 2019 at 7:11am

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    Could you please be more specific as to what you'd like us to help you with on both issues?

    If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.

    Also, could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?

    Thank you in advance.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.