Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #2080010
Shop page
Closed

Comments

  • gigsn started the conversation
    July 13, 2019 at 9:00pm

    Hello, i have this problem already second time and that's why i decided to ask you. Why my shop page look like this? i didn't change anything. one day i entered the site and shop looks like this.

  •  1,845
    Elated replied
    July 16, 2019 at 11:10am

    Hi there,

    I've navigated to your site, and when I hover over shop menu item, you can see that the link to the shop is different that the one in your screenshot:

    2714883069.png

    So, if I click on it, it takes me to the working shop page:

    9270167850.png

    I've laso tried navigating to the URL from your screenshot, and in console view I noticed that there were some issues with SSL:

    9513881220.png

    Since this is working fine on the rest of the site, it doesn't seem it is theme related.

    You can refer to the following article regardign mixed content errors:

    https://developers.google.com/web/fundamentals/security/prevent-mixed-content/fixing-mixed-content

    Or you can try using this 3rd party plugin:

    https://wordpress.org/plugins/http-https-remover/

    If none of these help, you should provide us your wp-admin credentials, along with FTP credentials so we can take a closer look.

    Best regards!

    Joey

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.