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  Public Ticket #2086208
Video Button is not working
Closed

Comments

  • HypeStories started the conversation

    Our Video Button is not working. The Lightbox does not open itself and behind is an Vimeo video.


    Thanks a lot Best Suza

  •  1,845
    Elated replied

    Hello,

    Try to replace http with https within these files:

    /wp-content/plugins/js_composer/assets/lib/prettyphoto/js
    wp-content/themes/assets/js/modules/plugins/jquery.prettyPhoto.js

    The problem lies in Visual Composer's script. They didn't include support for HTTPS.
    You can open listed files above and search for the following keywords:
    http://www.youtu
    http://player.vimeo
    http://vimeo

    You will have to use some FTP client like FileZilla.

    So just open listed files and search for keywords we mentioned, you can use any text editor, and just replace http with https and it should work.

    You can make backup of these files because it will be overridden when you update WP Bakery PB (Visual Composer).

    Clear browser cache after that.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


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