Comments Duonggo-indochine started the conversationJuly 22, 2019 at 3:20amHello Support,If we go to this page on mobile or ipad:https://go-indochine.com/de/reiseideen the system gives the page with good image sizes (see attachments). However once we click Search button, which give us this link:https://go-indochine.com/de/tour-item/?order_by=name&order_type=asc&view_type=standard&page=1&type=&duration=&min_price=510&max_price=3699&eltd_tours_search_submit=SuchenIt will give very small size pictures which make the whole page crowded.Can you please help us check to see how this can be resolved? 1,845Elated repliedJuly 23, 2019 at 2:29pmHi there,As we've already stated in your previous ticket: https://elated.ticksy.com/ticket/2088833The JetPack plugin you are using is usually the cause of these image size issues. It seems to be the case here as well. So if after deactivating JetPack, these issues still persist you'd need to make sure that the settings you are using for Elated Tours List shortcode:Are same as those in Elated Options -> Tours -> Search Page:Since these options are applied when you hit search.Let us know if you need any further help.Best regards!Joey The Elated Support Center has been moved to our centralized support platform. Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. If you wish to submit a new support request, for all new inquiries please head on to our Help Center.Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes. Don’t forget to sign up for our newsletter and be the first to find out all the latest news. Sign in to reply ...
Hello Support,
If we go to this page on mobile or ipad:
https://go-indochine.com/de/reiseideen
the system gives the page with good image sizes (see attachments). However once we click Search button, which give us this link:
https://go-indochine.com/de/tour-item/?order_by=name&order_type=asc&view_type=standard&page=1&type=&duration=&min_price=510&max_price=3699&eltd_tours_search_submit=Suchen
It will give very small size pictures which make the whole page crowded.
Can you please help us check to see how this can be resolved?
Hi there,
As we've already stated in your previous ticket: https://elated.ticksy.com/ticket/2088833
The JetPack plugin you are using is usually the cause of these image size issues. It seems to be the case here as well.
So if after deactivating JetPack, these issues still persist you'd need to make sure that the settings you are using for Elated Tours List shortcode:
Are same as those in Elated Options -> Tours -> Search Page:
Since these options are applied when you hit search.
Let us know if you need any further help.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.